What happens if I miss a repayment on my home improvement loan?

Failure to make a repayment will result in a late payment fee being added to your outstanding balance. The late payment will also be recorded on your credit report and therefore could also result in it becoming more difficult to obtain new credit.

Continuing to miss payments will result in further charges and could lead to legal action being taken against you.

If you are struggling to repay your home improvement loan or can't repay your home improvement loan, please contact us immediately using the following details:

 

If you have taken out a loan with us before 13th December 2021, please use the below contact details.

Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm

Please call 0345 650 6290

 

If you have taken out a loan with us on or after 13th December 2021, please use the below contact details.

Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm

Please call 0333 003 0260

You can also log in to your customer portal to contact us: https://myloan.shawbrook.co.uk/