Last updated: 03 August 2021

Payment deferrals are now closed

Payment deferral applications for customers impacted by Coronavirus are no longer available.

While the payment deferral scheme is now closed we recognise that some of our customers will be concerned about meeting their payments either now or in the future. We have a range of options available to support our customers through any periods of financial uncertainty and so please contact us as soon as you can. The earlier we can speak to you to understand your circumstances the quicker we will be able to find a solution.

There are two ways to start the conversation with us:



If you complete this form which will ask about your income and expenditure as well as your circumstances we will then give you a call to discuss what options might be available to you.


Over the phone

Or if you do not want to fill the form in then please just give us a call and one of our trained staff will be on hand to help you. Our phone number is 0345 650 6290.


If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.

If you have a problem meeting your obligations to Shawbrook you should speak to us as early as possible. We're, here to help. For more information and details of organisations that could help you, please visit:

Citizens Advice Bureau (CAB)

The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face. Look in the phone book or on the CAB website for the telephone number of your local bureau.

Tel: 0800 138 1111 (freephone)
Open: Monday to Friday 8am to 8pm and Saturday 8am to 4pm

StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management can help you get back in control of your money and move forward with your life.

National Debtline
Tel: 0808 808 4000 (freephone)
Open: Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm

National Debtline is a telephone helpline for people struggling with debt. National Debtline can also send you a free debt advice pack that includes guidance on completing a personal budget as well as answering legal questions connected with debt.