Who do my customers contact if they have questions about their credit agreement?

If they have a question about their loan or purchase before their credit agreement starts, we would expect them to contact you directly as the company they are arranging their loan with. Once their credit agreement has begun our customer services team can help with any questions.

 

If they have taken out a loan with us before 13th December 2021, please use the below contact details.

Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm

Please call 0345 650 6290

 

If they have taken out a loan with us on or after 13th December 2021, please use the below contact details.

Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm

Please call 0333 003 0260

They can also log in to your customer portal to contact us: https://myloan.shawbrook.co.uk/