Point of Sale Finance

All Point of Sale Finance FAQ's

What is Shawbrook point of sale finance?

As well as our personal loans and mortgages, Shawbrook offers finance products through an approved network of partners. These finance products help customers spread the cost of larger purchases and make the finance arrangements at the point of sale.

What finance products do you offer?

We offer a range of products, over a variety of terms, including interest bearing and interest free finance products.

APR’s range from 0% to 19.9%

What type of businesses do you offer credit to?

We offer credit to a variety of FCA authorised businesses. If you would like to find out how we can support your business, please contact us

How will Shawbrook treat my customers?

Our teams have experience in all kinds of personal lending. At Shawbrook, we look at every customer and their individual circumstances. We’re committed to being fair and transparent with everyone who applies for a loan with us, so this is our promise:

  • Honest: What you see is what you get.
  • Open: Finding a lending product that’s right for you.
  • Fair: The rate is fixed for the term of your loan.
  • Upfront: If it’s not good for you, it’s not good for us.
  • Clear: We won’t waffle.

Are loans secured on the property or the item purchased?

No, all of our Point of Sale lending products are unsecured loans.

Do you offer fixed or variable rates?

We are able to provide fixed rate loans for your customers. Our team will discuss the finance options available with you to create the best finance solution for your business. For more information, please contact us.

How much could my customers borrow?

Loan terms available and maximum amounts that customers can borrow will vary depending on the type of purchase being financed. We’ll work with you to tailor your finance solution to you and your customers’ needs. For more information, please contact us.

Will my customers need to pay a deposit?

This will depend on the type of purchase being financed. We do offer some low or no deposit required products. We’ll work with you to develop the best finance solution for your business. For more information, please contact us.

Do I need to be FCA authorised to offer Shawbrook finance products?

This will depend on the type of purchase being financed and type of finance product offered. While our home improvement products are exclusive to FCA authorised businesses, some types of finance product do not require FCA authorisation. For more information, please contact us.

Can I get more information about your acceptance criteria and pricing?

For a conversation about how we could work together, please contact us.

Can I offer more than one type of credit product?

Yes, we can offer a complete range of credit facilities to suit your business, to find out more, please contact us.

Offering finance is new for my business. How do I know what products are right for my customers?

Many businesses have the same questions. Our Partnership Managers are Point of Sale finance specialists, with years of experience in this sector, that will be happy to assist. To find out more, please contact us.

Could I integrate your systems with my website or business systems?

Yes, we use the latest technology to provide you with a range of integration options. Whether this is a web based solution, the Shawbrook App or an API led integration. To find out more, please contact us.

How do my customers apply for the loan?

We have a number of customer journey options, in most cases, it is a simple online application which can be completed in a matter of minutes.

How quickly do you provide a decision on a loan application?

In most cases decisions are made in seconds. Where the case needs to be referred to an underwriter, we have underwriters working 7 days per week to process the application.

Will loan documentation be sent to my customer by post?

No, your customers will apply for a loan online and we will send an e-signature pack by email.

Which Credit Reference Agencies do you use?

We use Equifax and TransUnion (formerly Callcredit) as our reference agencies. Their details are as below:

What is an APR?

An annual percentage rate (APR) is the annual rate charged for borrowing and is expressed as a percentage that represents the actual yearly cost of funds over the term of a loan. This includes any fees or additional costs associated with the transaction.

Can customers increase their monthly direct debit amount?

No. The monthly Direct Debit amount will be the minimum monthly repayment quoted on the customer credit agreement. A customer can make additional payments at any time, by calling our Customer service team.

How long does it take before we are paid for the goods?

For most retailers, once you have supplied your customer with the products that have been financed, we will pay you next working day unless the customer has a cooling off period. If this was to apply, we would discuss this with you before you take our services.

I have a question about a current application, who can I speak to?

Please call our Partner Support line on 0345 600 7680.

How do I arrange training for my sales teams?

Please contact your Partnership Manager. Alternatively, you can email us at hil.support@shawbrook.co.uk.

I have a query about my commission payments, who can I speak to?

Please call our Partner Support line on 0345 600 7680.

Can my customers settle their credit agreement early?

Yes, if they wish to make an additional repayment or repay the outstanding balance early, they should contact our customer services team.

All customers have a right under the Consumer Credit Act to repay all or part of the outstanding balance early at any time. If they wish to make an additional repayment or repay the outstanding balance early, they should contact us. We will then provide you with a settlement figure and details of how to settle the account. The settlement figure provided will be valid for 30 days.

Who do my customers contact if they have questions about their credit agreement?

If they have a question about their loan or purchase before their credit agreement starts, we would expect them to contact you directly as the company they are arranging their loan with. Once their credit agreement has begun, our customer services team can help with any questions.


Can my customer change their bank details or payment date?

Yes, they can contact our customer services team and they will change their bank details or payment date.

What is the Shawbrook Quote Tool?

Our Quote Tool is available for our Home Improvement clients and is available on a variety of devices. It helps frontline sales staff show the benefits of Shawbrook finance in the customer’s home. The app works, even when there is no mobile or Wi-Fi coverage. For more information, contact your Partnership Manager on 0345 600 7680 or email hil.support@shawbrook.co.uk.

I’ve received the message ‘Untrusted Enterprise App’ when downloading the App on my iOS device. What do I do?

  • Click on Settings
  • Click on General
  • Click on Device Management
  • “Trust” Shawbrook Bank Ltd

Who should I contact if I have an issue with the quote tool or Shawbrook Application Processing system?

Please call our Partner Support line on 0345 600 7680 or your dedicated Partnership Manager in the first instance. Alternatively you can email hil.support@shawbrook.co.uk.