All General FAQ's

What is the address for Shawbrook Bank?

Our address for our head office is:

Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE


Our address for correspondence is:

Shawbrook Bank, Sunderland, SR43 4AG

How do I contact you?

Please see Contact Us to find the right contact details depending on your enquiry.

What do I do if I am in financial difficulty?

If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.

How do I make a complaint?

Should you have a complaint, or if you are dissatisfied in any way please see our Complaints page for details of how to make a complaint.

What is Term SONIA?

Term SONIA is the reference rate we use to determine the interest rate on certain of our products.

Find out more about Term SONIA and the Reference Rate Administrator we use.

Does Shawbrook offer Recovery Loan Scheme facilities?

No. From 1st January 2022, Shawbrook no longer offers RLS facilities. We may however be able to assist existing clients with additional finance or other forms of support. Please speak to your Relationship Manager to discuss your requirements.