CUSTOMERS


Loans that you control

Make extra payments to your loan
You can make extra payments as and when you please, reducing the length of your loan and the amount of interest you pay. Interest is charged on the outstanding balance only, therefore increasing your repayments reduces the total cost of your loan.

Settle your loan early
If you wish to repay the outstanding balance early, please contact us on 0845 650 6290 and we can provide you with a settlement figure. You have the right under the Consumer Credit Act 1974 to repay all or part of the outstanding balance at any time. If you wish to settle your account, the settlement figure we calculate for you will include 28 days’ notice plus an additional 30 days’ interest.

Pay a low deposit
When paying in cash, customers may sometimes be required to pay a large upfront deposit and pay in full on the completion of works. By taking out finance, deposits are usually significantly lower, which means you can keep your hard-earned savings working for you.

Have peace of mind
The lender is liable for safeguarding any deposit and upholding the guarantee issued by the supplier. This is covered in your loan agreement, and forms part of the Consumer Credit Act. This means, you are doubly protected should anything go wrong.

We're here to help
As well as our UK based customer service centre, we also have a Frequently Asked Questions page to help you with any queries you may have.