Who do my customers contact if they have questions about their credit agreement?

If they have a question about their loan or purchase before their credit agreement starts, we would expect them to contact you directly as the company they are arranging their loan with. Once their credit agreement has begun our customer services team can help with any questions. They can call them on 0345 650 6290 (Monday to Thursday 8am to 8pm, Friday 8am to 6pm and Saturday 9am to 2pm, excluding Bank Holidays).