Once you've completed the works you can simply give us a call on 0345 604 0989 and we'll start the process of releasing your retention.
As mentioned in your Offer Letter, we will need to instruct a surveyor to visit the property and verify the works have been satisfactorily completed. We'll also need to receive invoices from you to demonstrate the work you have had completed and the funds you have paid out. There's no administration fee for this application but you'll need to forward us payment of the surveyor fee prior to instruction.
Subject to our surveyor confirming the work has been satisfactorily completed and receipt of corresponding invoices, we will look to release the retention money directly into your bank account. If your account is in arrears, we will apply the funds to your account to clear these and release any remaining funds to you.