How we verify you when you contact us

When accepting instructions over the telephone (either when we call you or when you call us), we will ask you a number of security questions in order to verify your identity. If we cannot verify you, we will be unable to talk to you about your account(s). We will be unable to fulfil instructions over the phone where more than one individual is required to authorise an instruction.

When accepting instructions in writing, we will verify that the signature(s) used on the instruction matches the signature(s) you have provided us.