Customer service is core to our business


The savings team support the lending businesses through raising retail deposits that are lent to British individuals and business customers.

There are a variety of fixed rate bonds, ISA, notice and easy access accounts for personal, business, charity and trust customers. With a commitment to keep its savings proposition transparent and straightforward, Shawbrook doesn’t offer gimmicks or introductory bonus rates - just consistently good rates of interest and a warm, personal service.

With over 70,000 customers, we have already developed a solid reputation for offering competitive products and a good service; testament to this is winning the prestigious Moneyfacts awards for ‘Best Notice Account Provider’ four consecutive years in 2012-2015 and ‘Best Fixed Rate Provider’ two consecutive years in 2014-2015.

Asset Finance

The asset finance division is an experienced provider of hire purchase and leasing to British SMEs and the healthcare sector. It comprises a number of specialist teams within the division that service corporate asset, taxi finance, block discounting and healthcare finance.

Within these divisions, we finance a variety of equipment, from commercial vehicles, cars, recovery vehicles, machinery, aircrafts, taxis, buses and coaches as well as plant and machinery, waste and recycling, agricultural, marine and medical equipment.

The business unit also introduced a wholesale finance division in July 2013. Headed by an expert team, our wholesale division offers revolving credit facilities to smaller financial institutions with a focus on fast processing and flexible decision making.

Our experienced healthcare team specialises in medical equipment finance, working with over 70% of NHS trusts and many private hospitals. As an approved supplier to the NHS Supply Leasing Framework, the dedicated team understand the need to ensure an effective and efficient procurement service.

The healthcare division also has a team working solely with specialist healthcare brokers to arrange finance for dentists, doctors, veterinarians, private organisations and other medical professionals looking to set up their practices and acquire the medical equipment they need to run their businesses.

Commercial Mortgages

The commercial mortgage team is committed to helping British SMEs and property investors grow their businesses. Our team works closely with its broker partners to understand the market, which enables them to align their product offering to clients’ needs.

Lending through its broker partners, our team offers a wide range of commercial mortgages including; short term loans when a fast completion is needed; buy to let mortgages for landlords; residential investment loans for purchases and refurbishments; mortgages for commercial investment and trading businesses.

Recognised as 'best in class' in the commercial market, the team differentiates itself by continuously introducing new products and processes, all delivered through a fast and efficient service. Our team is proud to have a number of awards under our belt from Business Moneyfacts and Bridging & Commercial as Best Provider of Commercial Mortgages 2012 and 2013, as well as Best Commercial Lender 2013 and 2014.

Consumer Lending

The consumer division is experiencing rapid growth and the team is committed to driving existing business forward, as well as exploring new markets to enter.

We offer unsecured customer finance for home improvements and holiday ownership through a number of prestigious home improvement companies and holiday resorts, all supported by our dedicated sales team. We have recently added private dental treatment and in-store retail finance to our consumer lending range, enabling customers to make their purchases through affordable monthly payments.

With one of the highest acceptance rates in the market, the efficient systems and processes enable the team to make quick decisions, putting customers’ finances in place to fund their purchases.

Secured Lending

The secured lending team has appetite to lend quickly and efficiently, with the ability to constantly deliver innovative products. This has enabled us to hold the position of market leader in the secured loans market since launch in 2011.

Lending through a panel of broker partners, we provide homeowner loans to personal customers for both residential and buy-to-let properties. These loans are used for many purposes; for home improvements, loan consolidation, school fees or for one off purchases such as a wedding or luxury holiday.

Winning the Financial Reporter Secured Lender of the Year for 2012 and 2013 is an achievement that reflects our position in the market place.

Our team is proud to have won a number of awards from Financial Reporter, 'Secured Lender of the Year' for 2012, 2013 and 2014, as well as awards from Loan Talk and Mortgage Strategy.

Shawbrook Business Credit

Shawbrook Business Credit focuses on delivering event-driven invoice discounting and asset based lending transactions to companies with revenues of more than £1m.

The experience of our senior management team in structuring and delivering asset based lending and invoice discounting transactions sets us apart.

Our one-stop asset based lending solutions are ideally suited to businesses going through event driven change. Typically, our team competes against banks or large financial institutions where creativity, speed of decision-making and certainty of delivery make the difference.

At the core of the asset based finance facility is invoice discounting, which provides you with an immediate injection of cash and on-going working capital to create headroom for the business. Specific loan to
 values are attributed to stock, plant and machinery and property to create a total funding programme. With asset based finance, additional cash flow funding is available for those businesses with stronger EBITDA generation.

Visit our website to find out more:

Award SA Moneyfacts Fixed 2015
Award BC Credit Dealmakers ACQ
Award SL What Mortgage 2015