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An Exceptional Year

"2022 was an exceptionally good year for Shawbrook, not just in terms of what was delivered, but the way in which it was achieved. As well as achieving a record £238.0 million underlying profit before tax, we delivered an underlying return on tangible equity of 20.1% and served over 425,000 customers, doing so against an uncertain macroeconomic backdrop. The success of 2022 allows us to look ahead with confidence in our ability to respond to the immediate needs of the customers we serve today and to commit to prudent investment in the long-term sustainable growth of Shawbrook."

Marcelino Castrillo, Chief Executive Officer

Powering up ingenuity

Driven by our purpose, to power up ingenuity to create opportunity, we support real estate professionals, SMEs and consumers with their pressing and often complex funding needs. Through our multi-channel distribution model, customers across all of our markets choose Shawbrook for our ability to understand their individual requirements and to deliver the right finance solution quickly and seamlessly. We’re proud of the experience we deliver, driven by a commitment to engage with and listen to feedback from both customers and their preferred advisers, which is reflected in our TrustPilot score of 4.6/5 and the industry recognition we receive.

To create opportunity for our customers every day requires the combination of great technology and human ingenuity – the ‘best of both’. Throughout the year, we continued to invest in and strengthen our data capabilities and deploy innovative technology solutions across the business to further scale-up capacity and extend our distribution.

But technology is only half the equation at Shawbrook and in 2022 we continued to focus on the attraction and retention of exceptional talent. We also strengthened our employee value proposition, introduced a number of support measures to help our people with the increasing cost of living and continued to embed our purpose and culture. This focus on fostering a highly engaged workforce and championing inclusivity across the organisation was reflected in an impressive engagement score of 82%.

During 2022, we delivered an underlying return on equity of 20.1%, loan book growth of 25%*, enhanced margins and cost efficiency, whilst continuing to invest in our accelerated digital strategy.


Annual loan book growth to £10.5 billion*


Underlying profit before tax


Underlying return on tangible equity


Net interest margin


CET1 capital ratio


Underlying cost to income ratio**

* When adjusted to add back in the sale of a portfolio of loans from Real Estate in January 2022, which had a carrying amount at the point of derecognition of £298.3 million. ** The underlying cost to income ratio is calculated by excluding both underlying costs of £5.0 million (2021: £nil) as well as the charge for provisions of £0.8 million (2021: £7.0 million credit).

25% Loan Book Growth to £10.5 billion

Underlying profit before tax of £238.0 million

Consistent and sustainable growth in retail deposits to £10.9 billion

"The Group has a strong capital and liquidity base to continue to meet the changing needs of our customers, colleagues and business partners in the future. We are confident that by focusing on our core competencies, digitalising and automating our ‘best of both’ model and continuing to invest in our people, we will build on our track record of continued growth and profitability.” - Dylan Minto, Chief Financial Officer

- Customers Served during 2022

Responding to customer needs

"Auction purchases can be tricky as the funding is usually required in a short space of time. MyShawbrook Bridging was a brilliantly slick application portal, ticking a multitude of items off in the first day! Followed by the Shawbrook team, who worked tirelessly to ensure that the case completed in 12 days, it was a great experience all round. A massive thank you from me and my client." - Gary Simmons, Business Development Manager & Bridging Specialist, The Moneyhub

Awards winning savings products

"For the second year in a row, our award for the Best Cash ISA Provider goes to Shawbrook Bank. This award seeks to recognise those providers who offer best buy leading rates on both their variable and fixed rate ISA products, alongside an easy application and transfer process. Cash ISAs have become very important once again as savings rates have risen, pushing more people over the Personal Saving Allowance and therefore paying more tax on their cash. So, Shawbrook Bank is a worthy winner of this important award, pushing the competition in the right direction, helping savers to keep more of their interest." - Anna Bowes, Co-Founder, Savings Champion

Leveraging deep expertise

"Our success has largely been down to maintaining good relationships with our customers and we felt that Shawbrook shared the same culture. Not only was the team interested in our business, but they explored solutions that we hadn’t thought about, and that really impressed us. They were a natural partner for us." - Andrew Fowlds, Chief Executive Officer, Distinction Doors

© 2023 Shawbrook Bank Limited. All rights reserved. Shawbrook Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204574). Registered Office: Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE.