Banking for the real world
Delivering specialist finance to those on a mission.
An Exceptional Year
"2022 was an exceptionally good year for Shawbrook, not just in terms of what was delivered, but the way in which it was achieved. As well as achieving a record £238.0 million underlying profit before tax, we delivered an underlying return on tangible equity of 20.1% and served over 425,000 customers, doing so against an uncertain macroeconomic backdrop. The success of 2022 allows us to look ahead with confidence in our ability to respond to the immediate needs of the customers we serve today and to commit to prudent investment in the long-term sustainable growth of Shawbrook."
Marcelino Castrillo, Chief Executive Officer
Powering up ingenuity
Driven by our purpose, to power up ingenuity to create opportunity, we support real estate professionals, SMEs and consumers with their pressing and often complex funding needs. Through our multi-channel distribution model, customers across all of our markets choose Shawbrook for our ability to understand their individual requirements and to deliver the right finance solution quickly and seamlessly. We’re proud of the experience we deliver, driven by a commitment to engage with and listen to feedback from both customers and their preferred advisers, which is reflected in our TrustPilot score of 4.6/5 and the industry recognition we receive.
To create opportunity for our customers every day requires the combination of great technology and human ingenuity – the ‘best of both’. Throughout the year, we continued to invest in and strengthen our data capabilities and deploy innovative technology solutions across the business to further scale-up capacity and extend our distribution.
But technology is only half the equation at Shawbrook and in 2022 we continued to focus on the attraction and retention of exceptional talent. We also strengthened our employee value proposition, introduced a number of support measures to help our people with the increasing cost of living and continued to embed our purpose and culture. This focus on fostering a highly engaged workforce and championing inclusivity across the organisation was reflected in an impressive engagement score of 82%.
During 2022, we delivered an underlying return on equity of 20.1%, loan book growth of 25%*, enhanced margins and cost efficiency, whilst continuing to invest in our accelerated digital strategy.
Annual loan book growth to £10.5 billion*
Underlying profit before tax
Underlying return on tangible equity
Net interest margin
CET1 capital ratio
Underlying cost to income ratio**
* When adjusted to add back in the sale of a portfolio of loans from Real Estate in January 2022, which had a carrying amount at the point of derecognition of £298.3 million. ** The underlying cost to income ratio is calculated by excluding both underlying costs of £5.0 million (2021: £nil) as well as the charge for provisions of £0.8 million (2021: £7.0 million credit).
Serving UK real estate investors, homeowners and SMEs with a range of specialist lending products
Serving UK consumers and micro businesses with a range of lending and savings products
Specialist mortgages for homeowners and buy-to-let investors
25% Loan Book Growth to £10.5 billion
Underlying profit before tax of £238.0 million
Consistent and sustainable growth in retail deposits to £10.9 billion
"The Group has a strong capital and liquidity base to continue to meet the changing needs of our customers, colleagues and business partners in the future. We are confident that by focusing on our core competencies, digitalising and automating our ‘best of both’ model and continuing to invest in our people, we will build on our track record of continued growth and profitability.” - Dylan Minto, Chief Financial Officer
- Customers Served during 2022