Delivering personalised finance for those on a mission
Shawbrook was founded with a strong purpose, which continues to drive what we do every single day: to create opportunity for people, businesses and communities by recognising their individuality and supporting their ambitions.
Our ability to provide highly personalised solutions to our customers is enabled by the thoughtful combination and integration of modular technology with human expertise, judgement and ingenuity. We are able to move swiftly into carefully chosen markets where we can best deliver on our purpose with precision and creativity.
Throughout the year, we continued to invest in and strengthen our data capabilities and deploy innovative technology solutions across the business to further scale-up capacity and extend our distribution.
"As an organisation it means putting the customer at the heart of the Bank and also allowing the customer to see that we are one entity – one Shawbrook. We also want to be thought leaders and experts in our domain and also drive impact and value to the societies in which we play a part." Arthur Leung, Chief Product Officer
The roll-out of MyShawbrook portal to our buy-to-let property broker network during the year is a great example of this. Featuring application programme interface (API) access to external data sources and instant, integrated valuations led to a material reduction in time to offer and overall completion times for eligible buy-to-let cases.
Shawbrook is the “best-of-both”: uniquely combining the agility and customer service of a FinTech with human expertise and ingenuity to deliver market-leading profitability.
* Loan book growth to £8.6bn (2020: £7.1bn)
Profit before tax (2020: £73.5m)
Return on tangible equity (2020: 8.0%)
Employee engagement score
Trustpilot score
CET1 capital ratio (2020: 12.6%)
* When adjusted to add back in the structured asset sale completed in September 2021 of The Mortgage Lender (TML) buy-to-let loans, which had a carrying amount at the point of derecognition of £342.6m.
At Shawbrook we’re powered by a talented workforce of over 1000 highly engaged people, empowered to use their expertise, judgement and creativity.
There’s an incredibly strong culture within the business that we’re very proud of and protective over. It not only plays a part in helping us attract great talent, but we’re constantly mindful of how the people that join Shawbrook continue to shape and foster our great culture.” Debbie Griffin, Chief People & Marketing Officer
In 2021 we were proud to become the Official Banking Partner of Saracens Rugby Club, one of the most successful UK rugby clubs for the last decade. The sponsorship includes our support across the Men’s and Women’s rugby and the Mavericks netball teams, as well as being a proud partner of the Saracens Foundation.
New opportunities in adjacent markets
An active and positive participant within our communities
Combining technology and data with human ingenuity
Our full year results delivered our best performance to date with profit before tax increasing to £197.2 million (2020: £73.5 million), delivering record origination levels and increasing our loan book to £8.6 billion (2020: £7.1 billion). Our strong capital position, supported by high levels of liquidity, were also maintained across the year and we delivered an underlying return on tangible equity of 20.1% (2020: 8.0%).
"With the ongoing investment in our people, platforms and data, we are confident in our ability to flex and adapt and provide innovative solutions to meet our customers’ needs – now and into the future.” - Dylan Minto, Chief Financial Officer
- Customers Served during 2021
